Vanilla 1 is no longer supported or maintained. If you need a copy, you can get it here.
HackerOne users: Testing against this community violates our program's Terms of Service and will result in your bounty being denied.
Options

What's a simple, elegant help desk system?

edited February 2006 in Vanilla 1.0 Help
I'm building a website for my homeowner's association, where, among other things, I'll be implementing Vanilla. We will also need a help desk / trouble ticket system to send issues to the maintenance staff and management company. There are a ton of trouble ticket systems out there, but I just need something very simple and elegant. I like the looks and simplicity of http://www.osTicket.com, but they are in transition to a new version, etc. Most of the commercially available systems (http://www.activecampaign.com, http://www.cerberusweb.com) are bloated with knowledge bases, file repositories and the like. So my question ... do you have any recommendations on a simple and elegant help desk system?

Comments

  • Options
    http://osticketcommunity.ath.cx/
  • Options
    Thanks - ithcy. I think that osTicket is exactly what I need, so the community version probably addressed many of the bugs and security vulnerabilities.
  • Options
    http://www.simpleticket.net/ looks pretty
  • Options
    that does look nice.
  • Options
    think it's mayb still in beta tho
  • Options
    Yeah - simplticket sure is pretty. SourceForge is down, so I can't download it, though. I'm pretty sure it requires a Ruby-friendly server, which would rule me out. I think I'll probably go with http://www.intellodesk.com even though it does much more than I really need. It's got a great interface and seems very simple yet powerful. Oh yeah ... and if you act now you can get it for $40 instead of $700! (no kidding - http://www.intellodesk.com/kickoff.html)
  • Options
    uh, ok
  • Options
    Jesus. I might get myself a licence just incase i ever need to use it in the future =\.
This discussion has been closed.