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What's a simple, elegant help desk system?

edited February 2006 in Vanilla 1.0 Help
I'm building a website for my homeowner's association, where, among other things, I'll be implementing Vanilla. We will also need a help desk / trouble ticket system to send issues to the maintenance staff and management company. There are a ton of trouble ticket systems out there, but I just need something very simple and elegant. I like the looks and simplicity of, but they are in transition to a new version, etc. Most of the commercially available systems (, are bloated with knowledge bases, file repositories and the like. So my question ... do you have any recommendations on a simple and elegant help desk system?


  • Thanks - ithcy. I think that osTicket is exactly what I need, so the community version probably addressed many of the bugs and security vulnerabilities.
  • looks pretty
  • that does look nice.
  • think it's mayb still in beta tho
  • Yeah - simplticket sure is pretty. SourceForge is down, so I can't download it, though. I'm pretty sure it requires a Ruby-friendly server, which would rule me out. I think I'll probably go with even though it does much more than I really need. It's got a great interface and seems very simple yet powerful. Oh yeah ... and if you act now you can get it for $40 instead of $700! (no kidding -
  • Jesus. I might get myself a licence just incase i ever need to use it in the future =\.
This discussion has been closed.