persistant Email confirmation

colinwill78

I have a problem similar to that described here
http://vanillaforums.org/discussion/16818
Except it is happening on MY forum.

The problem is that when a user confirms their email, there is still a box in the bottom left asking them to confirm their email. i have confirmed several times but this box continues to appear.
The confirmation link in the email takes me to a page saying my confirmation was successful.

I have tried with two dummy user accounts and i have tried on firefox, IE and Chrome.

anyone encountered and fixed this problem before?

could it be related to a number of plugins i installed? Or is it related to recaptcha?

Todd

It sounds like you may have the same role set up for email confirmation and default members which should not be the case. Try the following:

1. Go to registration and make a note of your email confirmation role. It should be something called "Confirm Email" or a similar name.
2. Browse to /role/defaultroles.
3. Look for your default member role. It should be something like "Member".
4. If these aren't your default roles then set them up to be like that.

Todd

It sounds like you may have the same role set up for email confirmation and default members which should not be the case. Try the following:

1. Go to registration and make a note of your email confirmation role. It should be something called "Confirm Email" or a similar name.
2. Browse to /role/defaultroles.
3. Look for your default member role. It should be something like "Member".
4. If these aren't your default roles then set them up to be like that.

colinwill78

Cool.
That "confirm email" role is set up, but it is not an option in Registration/email confirmation role. Only Member, moderator and administrator show up in that drop box.
But, i worked around it by creating a new role "New member" which has the same access as "confirm email" member. However, this one does show up in the drop box and can be allocated.
Thanks Todd.