[Solved] "exception 'phpmailerException' : SMTP Error: Could not authenticate*

mikizzi

It seems email subscribe plugin is causing this error:
Here below more details about this error, did I do something wrong?

Thanks in advance

exception 'phpmailerException' with message 'SMTP Error: Could not authenticate.' in /home/kapdiagn/public_html/forum/library/vendors/phpmailer/class.phpmailer.php:815 Stack trace: #0 /home/kapdiagn/public_html/forum/library/vendors/phpmailer/class.phpmailer.php(706): PHPMailer->SmtpConnect() #1 /home/kapdiagn/public_html/forum/library/vendors/phpmailer/class.phpmailer.php(577): PHPMailer->SmtpSend('Date: Fri, 30 D...', 'Adminstrator ha...') #2 /home/kapdiagn/public_html/forum/library/core/class.email.php(202): PHPMailer->Send() #3 /home/kapdiagn/public_html/forum/plugins/EMailSubscribe/default.php(73): Gdn_Email->Send() #4 /home/kapdiagn/public_html/forum/library/core/class.pluginmanager.php(648): EMailSubscribe->PostController_AfterDiscussionSave_Handler(Object(PostController), Array, 'postcontroller_...') #5 /home/kapdiagn/public_html/forum/library/core/class.pluginmanager.php(590): Gdn_PluginManager->CallEventHandler(Object(PostController), 'PostController', 'AfterDiscussion...', 'Handler') #6 /home/kapdiagn/public_html/forum/library/core/class.pluggable.php(127): Gdn_PluginManager->CallEventHandlers(Object(PostController), 'PostController', 'AfterDiscussion...') #7 /home/kapdiagn/public_html/forum/applications/vanilla/controllers/class.postcontroller.php(202): Gdn_Pluggable->FireEvent('AfterDiscussion...') #8 /home/kapdiagn/public_html/forum/library/core/class.dispatcher.php(322): PostController->Discussion() #9 /home/kapdiagn/public_html/forum/index.php(53): Gdn_Dispatcher->Dispatch(Array, Array) #10 {main}

Kiwii

This may sound like a stupid question, but: Did you check your email/SMTP settings? Sounds like the plugin fails to authenticate at the mailserver.

mikizzi

Hi thanks for answering,

Yes I did check email setting and it's alright!

UnderDog

Yes I did check email setting and it's alright!

What do you mean it's alright. Do you mean you solved your own problem?
Otherwise look here:
/forum/library/vendors/phpmailer/class.phpmailer.php:815

mikizzi

I have checked SMTP details and they are OK but still I have this issue.

I have checked /forum/library/vendors/phpmailer/class.phpmailer.php:815

$connection = true;
if ($this->SMTPAuth) {
if (!$this->smtp->Authenticate($this->Username, $this->Password)) {
throw new phpmailerException($this->Lang('authenticate'));
}

does this informatioin help?

Thanks

UnderDog

does this informatioin help?

Yes it does.

Unfortunately, this is your problem:

if (!$this->smtp->Authenticate($this->Username, $this->Password)) {
throw new phpmailerException($this->Lang('authenticate'));
}
This will generate your exception.

mikizzi

oh Thanks for this; so how can I avoid this "exception"?

Is this a problem with SMTP configuration? hosting? What is "lang"?

Thanks

Hello any good news for this issue?

mikizzi

Issue solved !! There was something wrong in the var/mail folder.

Thanks

Turbolego

@UnderDog: i'm wondering about the same thing as @mikizzi, how can I avoid this "exception"?

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