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Problem with Admin Accounts after import to a new site

Hi everyone,

I recently imported a forum hosted by Vanilla to a new Vanilla installation that my client is hosting for themselves. Every since I imported the site the two Administrator accounts that had been created before the import cannot access profiles. It goes to a page that says "Oops...."

Has anyone encountered this problem before, and if so, how did you go about fixing it?

Thanks!

Answers

  • sahotataransahotataran Developer, Bay Area - CA ✭✭✭

    You need to put the original error you get - oops is not how it works. Turn the debugger on and please post the whole error you get so that we can help u out with it :)

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  • I activated debugger but I am not seeing any error/debug messages. Unless I'm looking in the wrong place. I do apologize, I am very new to using Vanilla.

    Apparently this is connected to all Administrator accounts because my brand new admin account is having the same problem.

    All I get is a page that says the following:

    Bonk
    Something funky happened. Please bear with us while we iron out the kinks

  • edited February 2012

    Ok now understanding debugger more...there is no debugger messages on that error page except for "bonk"

  • sahotataransahotataran Developer, Bay Area - CA ✭✭✭
    edited February 2012

    if you are using vanilla >= 2.0.18 Put

    $Configuration['Garden']['Debug'] = TRUE; 

    and if its < 2.0.18 put

    $Configuration['Garden']['Errors']['MasterView'] = 'deverror.master.php';

    in your config.php file.

    this will give a whole detail of error on page where it says BONK. copy that error and paste it here and we will help u out with it :)

    There was an error rendering this rich post.

  • Thanks for the help everyone.

    It seemed that the were problems in the database and when consulting with a couple of other people it seemed the best thing was to do a fresh installation of Vanilla and do a new import. It fixed the problems.

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