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Thumbnails not showing

AnorocAnoroc New
edited July 2012 in Vanilla 2.0 - 2.8

Hi there,

I currently moved our website to a different hosting company. In the process, something seems to have happened to the thumbnail icon after uploading an image to comments. Here's an example:

While logged in, the name of the image appears as a link, and does open to the proper image. It seems like it's only the thumbnail that isn't working.

Anyone come across this before? Any known fixes?



  • ToddTodd Chief Product Officer Vanilla Staff

    The error page for the thumbnail is coming from your webserver which means the request isn't even getting to Vanilla. It looks like your rewrite rules aren't letting a page with '.png' go to the php process. You need to fix your rewrite rules which can be very tricky so you may need to contact someone at your webhost to help with this.

  • Todd, I'm guessing vanilla uses some sort of image server? Is there a way to bypass it?

  • 422422 Developer MVP
    edited July 2012

    this image: which is firing a server error ?

    Shouldnt the path be: /forums/uploads/thumbnails/FileUpload

    There was an error rendering this rich post.

  • Is there a place to modify the path?

  • ToddTodd Chief Product Officer Vanilla Staff

    That path is correct. It's the path that generates the thumbnail.

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