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[GitHub Bug #1648] Notifications not working

edited August 2013 in Vanilla 2.0 - 2.8

Hello,
I have a problem with comment notifications, which does not work at all : there is no notification in profile/notifications and there is no popup.
My config.php is ok with all $Configuration['Preferences']['Popup'] set to "1".

I found no solution on Google and this forum, so I will describe the problem.

  • I create a new user "UserA"
  • I mention his name @UserA
  • UserA receives no notification
  • I open UserA preferences : all popup notifications are checked
  • I uncheck all popup notifications and I save preferences
  • I check all popup notifications and I save preferences
  • I mention his name @UserA
  • UserA receives a notification (but there is no popup)

I would like comment notifications to work without this "check / uncheck all" trick, and popup to show up.
Does someone know how to deal with this problem ?

Thanks in advance.

Comments

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    peregrineperegrine MVP
    edited August 2013

    Welcome to the community!

    excellent description of problem.

    only one thing left out -

    http://vanillaforums.org/discussion/comment/184012/#Comment_184012

    and provide it.

    or this one...

    http://vanillaforums.org/discussion/comment/189479/#Comment_189479

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

  • Options
    edited August 2013

    Sorry I didn't provide the version number. Here it is : 2.0.18.8.

    I made an embed forum within WordPress 3.6, on an OVH server. All files are the most recent versions, I downloaded them yesterday (August 3rd).

    The URL of the site : http://kadelfek.com/wordpress/

    The URL of the embed forum : http://kadelfek.com/wordpress/forum/

  • Options

    UserA receives a notification (but there is no popup)

    what do you mean?

    receives email but there is no growler type of message showing.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

  • Options
    edited August 2013

    @peregrine said:
    what do you mean?
    receives email but there is no growler type of message showing.

    I mean UserA get a notification on profile/notifications . Before, there was no notification at all and profile/notifications was empty.
    Here is an exemple : KingFirefox receives a notification after the "uncheck all / check all" trick :

    Before the trick, the notification tab is empty, no matter how many times you write "@KingFirefox".

    I'm talking about the missing popup, but it's another problem on top of the first one.

    I suppose the "notification popup checked" at user creation is a false positive. The trick forces the system to save the right value.

  • Options
    edited August 2013

    I made several tests : I don't need to "uncheck all / check all" options in preferences, I just need to save the preferences one time.

    Here is the new description :

    • I create a new user "UserA"

    • I mention his name @UserA

    • UserA receives no notification in profile/notifications

    • I open UserA preferences : all popup notifications checkbox are already checked

    • I save preferences without changing anything

    • I mention his name @UserA

    • UserA receives a notification in profile/notifications

    Until I display and save preferences, the system acts like popup notifications were unchecked.

  • Options

    file it on github , and until then ask newusers to check their preferences. maybe there is a solution on the forum, or your setup is the cause. maybe others will chime in.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

  • Options
    vrijvlindervrijvlinder Papillon-Sauvage MVP

    Something tells me there will be a "too many notifications"or double notification emails" in the horizon...

    I believe some notifications are checked by default others are not. In the user preferences. If you check everything you might get duplicates of everything.

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    @vrijvlinder said:
    Something tells me there will be a "too many notifications"or double notification emails" in the horizon...

    Really? Don't our users use the 'search' buttons with exactly those search terms and then find an existing discussion or 2 with the exact same problems?
    Interesting...

    There was an error rendering this rich post.

  • Options
    vrijvlindervrijvlinder Papillon-Sauvage MVP

    Don't our users use the 'search' buttons

    No, that is retro... they use reverse osmosis now days.... ;)

  • Options

    I see someone wrote a great opening post about how to search on our forums

    There was an error rendering this rich post.

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    vrijvlindervrijvlinder Papillon-Sauvage MVP

    yes, I saw that ... great idea no?

    hoe om te zoeken en vinden super snel, zou ik gedacht hebben dat zelf.....hmmm

  • Options

    I found the problem (not the solution though) : new users are created with preferences set to NULL (I checked it on phpmyadmin). So when you display their preferences, the system sees that preferences are set to NULL, so it fills the preferences' checkboxes with default values specified in config.php. When you save the autofilled preferences, the user's preferences are filled with the displayed values.

    I found this discussion talking about the NULL preferences problem :

    http://vanillaforums.org/discussion/22637/new-users-are-created-with-null-preferences

    The user in the discussion says jsConnect causes the NULL problem. I activated the WordPress plugin "WP Vanilla Connect", which uses jsConnect . I desactivated and deleted WP Vanilla Connect, but the problem is still here.

    I suppose I will have to delete everything and make a clean install.

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    @KingKadelfek said:
    I suppose I will have to delete everything and make a clean install.

    No, not yet. Step 1 is to find the bug report that is filed on GitHub and add your information to it.
    Step 2 is to give the Bug Report number in this thread.
    Very Very likely this is a bug that is not fixed yet. It depends on what you find on GitHub. The problem description is great, You just most likely found an existing bug, so you don't need to re-install, because after that the bug will still be there.

    There was an error rendering this rich post.

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    vrijvlindervrijvlinder Papillon-Sauvage MVP

    Maybe it is intended like that so users need to set the prefs they choose. I know the first thing I do if I join a forum is turn that stuff off lol ,well, only the ones I have joined from here to help fix their problems anyway...

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    @UnderDog said:
    No, not yet. Step 1 is to find the bug report that is filed on GitHub and add your information to it.
    Step 2 is to give the Bug Report number in this thread.
    Very Very likely this is a bug that is not fixed yet. It depends on what you find on GitHub. The problem description is great, You just most likely found an existing bug, so you don't need to re-install, because after that the bug will still be there.

    It seems like there is no "preferences" or "notifications" bug relative to the problem, so I created a new issue #1648.

    https://github.com/vanillaforums/Garden/issues/1648

    I will wait a few days for answers before trying to setup a whole new installation.

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