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Helping One User With Issues

BusMonkeyBusMonkey New
in Vanilla 2.0 - 2.8

I have one user that says our forum is extremely slow to load and fails to load after painful long waits. He is on a PC Using a verizon air card. Every other forums he visits there are no problems. What questions should I ask him about helping to resolve his issues. He has tried multiple browsers and two computers with different air cards, no anti virus software on. I'm at a loss. I am a Mac user but I have a PC and it loads fast on every platform I have tried and all of our other users also say it loads very fast. I'm guessing it's his end??? What should I be asking or looking into to solve his issue?

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    peregrineperegrine MVP

    I have one user that says our forum is extremely slow to load and fails to load after painful long waits. He is on a PC Using a verizon air card. Every other forums he visits there are no problems. What questions should I ask him about helping to resolve his issues.

    the "elephant in the room" questions are:

    Every other forums he visits there are no problems

    ask him what forums? are they vanilla forums? give him this link and ask if it loads slowly.

    http://vanillaforums.org/discussions

    ask him if he allows caching on his browsers if not, allow it.

    if he uses chrome browser - chrome developer tools (network) should give him latency times. and profiling.

    does his provider throttle certain domains.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

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    BusMonkeyBusMonkey New

    thank you. I have forwarded him those questions and will await reply. The other forums are not vanilla that I do know.

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    BusMonkeyBusMonkey New

    Ok he says this site is normal, and mine is slow. Normally uses Firefox but tried in chrome, and IE also and this was fast and ours was slow on all 3. Busgreasemonkey.com if that helps. It's private but you can register

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    BusMonkeyBusMonkey New

    Oh and any help would be greatly appreciated So thank you for any input.

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    peregrineperegrine MVP

    you could make a category public and test with these that I googled. Other than that user might have low bandwidth.

    http://www.webpagetest.org/

    https://developers.google.com/speed/pagespeed/

    http://www.webpagetest.org/

    https://www.pingdom.com/free/

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

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