[GitHub Bug #1758] Email notifications not being sent. (NOW with solution!)

whu606

Vanilla version 2.1b1

Users aren't getting emails when selected in Notification preferences, neither old or new users.

Popup notifications work as expected: on when selected, off when unselected.

There is no issue with emails being sent per se.

Emails are being sent out, as I received a confirmation email when I created a test user account.

In config:

$Configuration['Preferences']['Email']['ConversationMessage'] = '0';

This is how I want it, as I want all options unselected for new users.

In Preferences in GDN_User:

a:1:{s:25:"Email.ConversationMessage";s:1:"1";}

There's nothing in the error logs to suggest that emails are not being sent.

I've gone through threads on here, but nothing seems to answer the issue.

Anyone got any ideas?

I'm more stumped than Stumpy McStump, the stumpiest man in Stumpville.

peregrine

I tested in Vanilla 3 with these preferences...

a:10:{s:16:"PreviewThemeName";s:0:"";
s:18:"PreviewThemeFolder";s:0:"";
s:17:"Popup.WallComment";s:1:"1";
s:21:"Popup.ActivityComment";s:1:"1";
s:25:"Email.ConversationMessage";s:1:"1";
s:25:"Popup.ConversationMessage";b:0;
s:21:"Email.BookmarkComment";s:1:"1";
s:23:"Popup.DiscussionComment";s:1:"1";
s:21:"Popup.BookmarkComment";s:1:"1";
s:13:"Popup.Mention";s:1:"1";}

sent a message to to admin using pm

a mail message was sent out

    Date: Sat, 28 Dec 2013 09:38:47 +0000
    Return-Path: noreply@localhost
    To: admin <admin@none.com>
    From: vanilla3 <noreply@localhost>
    Subject: [vanilla3] peregrine sent you a message.
    Message-ID: <001axx4e31fe2f56a901b7e4ab621b97@localhost>
    X-Priority: 3
    X-Mailer: PHPMailer 5.1 (phpmailer.sourceforge.net)
    MIME-Version: 1.0
    Content-Transfer-Encoding: quoted-printable
    Content-Type: text/plain; charset="utf-8"

    peregrine sent you a message.=0A=0Atest=0A=0A---=0AFollow the link below to=
     check it out:=0Ahttp://localhost:80/vanilla3/messages/2#3=0A=0AHave a grea=
    t day!

---

not sure what you are asking.

In config:

    $Configuration['Preferences']['Email']['ConversationMessage'] = '0';

This is how I want it, as I want all options unselected for new users.

In Preferences in GDN_User:

    a:1:{s:25:"Email.ConversationMessage";s:1:"1";}

if you want all users to receive notification of pm Messages via email in config.php

$Configuration['Preferences']['Email']['ConversationMessage'] = '1';

whu606

@peregrine

Thank for responding.

What I want is the emails that are supposed to go out when a user has email notification checked to, in fact, go out!

Are you suggesting that I need to have the email configuration in config set to 1 to achieve this?

If that is the case, then it means that any new user will have that setting, which I can live with, but would rather avoid.

peregrine

the config settings effect the defaults for new users
that is, what checkboxes they will see when they click edit preferences.

actually if you want all new users to never get e-mails, until they change the preferences.

//  no e-mails for any new user
$Configuration['Preferences']['Email']['ConversationMessage']   = '0';
$Configuration['Preferences']['Email']['BookmarkComment']       = '0';
$Configuration['Preferences']['Email']['WallComment']           = '0';
$Configuration['Preferences']['Email']['ActivityComment']       = '0';
$Configuration['Preferences']['Email']['Mention']               = '0';
$Configuration['Preferences']['Email']['DiscussionComment']     = '0';


// get popups for everything
$Configuration['Preferences']['Popup']['ConversationMessage']   = '1';
$Configuration['Preferences']['Popup']['BookmarkComment']       = '1';
$Configuration['Preferences']['Popup']['WallComment']           = '1';
$Configuration['Preferences']['Popup']['ActivityComment']       = '1';
$Configuration['Preferences']['Popup']['DiscussionComment']     = '1';
//$Configuration['Preferences']['Popup']['DiscussionMention']     = '1';
$Configuration['Preferences']['Popup']['Mention']               = '1';

As far as changing preferences for a specific user.

re: previous message..
I just went into admin user and changed the preferences for admin to get email from if a user sent a personal message. I logged in as peregrine on my localhost and sent a pm to admin.
the admin user received an e-mail

The same would be true for any user.

Point being, I don't experience a bug.

all "old users" - need to set their setting to what they want.

as far as receiving mail on their end they have to make sure no e-mail is being blocked or being sent to spam folder.

do you have an smtp user set up in config?

peregrine

are these set up correctly - you may need to fill in host user and password

$Configuration['Garden']['Email']['UseSmtp']                    = TRUE;
$Configuration['Garden']['Email']['SmtpHost']                   = '';
$Configuration['Garden']['Email']['SmtpUser']                   = '';
$Configuration['Garden']['Email']['SmtpPassword']               = '';
$Configuration['Garden']['Email']['SmtpPort']                   = '25';
$Configuration['Garden']['Email']['SmtpSecurity']               = ''; // ssl/tls

whu606

@peregrine

My email setup is fine.

That's why I said that the test user got the confirmation email.

What they don't get is the notification email, and that is what is stumping me.

If there were NO emails, fair enough; but one without the other?

peregrine

gotya

set your preferences for a testuser1

Notify me of private messages. e-mail checked.

login as testuser2

send testuser1 a pm from testuser2

see if they get a notification e-mail.

'ConversationMessage' refers to pm's not comments as I'm sure you know.

see if testuser1 gets an e-mail

might be some things filed on github regarding

https://github.com/vanillaforums/Garden/issues/1758

whu606

@peregrine

Those are the steps I took before posting this as a problem!

Test user got the email confirmation on joining, but after logging in as them, and setting their preferences for Conversation emails, then sending them a PM from my account, zip.

Hence the stumped!

peregrine

@whu606 said:
peregrine

Those are the steps I took before posting this as a problem!

Test user got the email confirmation on joining, but after logging in as them, and setting their preferences for Conversation emails, then sending them a PM from my account, zip.

Hence the stumped!

well, now its clear what you did.

I found the same issue - the first message sent via pm to a user doesn't get notification.

• the second message in the same pm there is a notification

same as the github issue I pointed out.

peregrine

I suppose a possible change might be - you could also change line 449 in

applications/conversations/models/class.conversationmodel.php

 $ActivityModel->Queue($Activity);
to

 $ActivityModel->Queue($Activity, 'ConversationMessage');

seemed to work for me.

whu606

@Peregrine

Thanks very much for that.

I didn't check out the GitHub link last night (half a shandy too many...)

I'll have a go now and report back!

whu606

@Peregrine

Thank you so much for helping out again (again!)

That did the trick perfectly.