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password reset error

gasfacegasface
edited September 2006 in Vanilla 1.0 Help
A member just emailed me. She forgot her password. When she reset it she got this error. "Some problems were encountered Password reset request failed validation. Please be sure to copy the entire url from your email." I tried the link as well and got the same. What do I do now to retrieve her password. Thanks /edit.. i just upgraded to V1 if that helps

Comments

  • DinoboffDinoboff
    I don't know how solve this problem (it is working on my forum). But you can munually change it.

    Use phpmyadmin or something like it to browse the vanilla user table. Change her password with yours. Sign in her account with your password. Change the password and give her the new password.
  • gasfacegasface
    hmm, i tried that and the password feilds seemed to be encrypted.. her password was like 324965432io324og832467 (everyones was similar)
  • bjrnbjrn
    Passwords are normally hashed, but if you want to set a password manually in the database, you can just use plain text. Just put "newpassword", and she'll be able to log in with "newpassword" (of course, you might want to pick something other than "newpassword", and tell her to switch it as soon as she logs in).
  • gasfacegasface
    ahh great thanks
  • DinoboffDinoboff
    What I meant was to copy your encrypted password. But I just see that you can set directly a new password; when you edit on entry, select MD5 in the colum "Fonction" and put the new password in the column "Value".
  • sabinasabina
    got a similar problem when i test the get password, i have a strange error : Error Message Failed to read email template (/home.10/autourdeq/www/vanilla/languages/French/email_password_request.txt). Affected Elements UserManager.AssignRole(); Could this be a sendmail problem ? I think the newsmailer don't work too :( Im with ovh
  • ithcyithcy New
    edited August 2006
    it does not look like that file (email_password_request.txt) is included in the French language addon. Maybe you should contact the author of that addon (try this thread).
  • DinoboffDinoboff
    edited August 2006
    while waiting on update of the french translation, you can copy email_password_request.txt from /languages/English/ to /languages/French/ (and translate it).
  • sabinasabina
    i will try but the file is already there ! :)
  • ithcyithcy New
    email_password.txt is there, but not email_password_request.txt

    (at least, not in the french addon i downloaded last night.)
  • sabinasabina
    Youre right ! I juste copy the file, but what i was expecting seem to be justify ! still error : Error Message Unable to send email. The SMTP server reported the following error: Affected Elements Email.ServerParse(); possible to have a blocking smtp with ovh ?
  • MarkMark Vanilla Staff
    Try not using an SMTP server at all and instead rely on the mail server on your host. Go to settings tab / application settings and clear out all entries in the SMTP Server area...
  • sabinasabina
    Mark ! it's work ! Thank you :) before, i was loving chocolate, now i love vanilla ;)
  • MarkMark Vanilla Staff
    :D
  • sabinasabina
    even the newsmailer works ! yay !
  • bugsmi0bugsmi0
    edited September 2006
    I dont' have any smtp settings and the password reset still ends up in error when using the link sent to email

    revised: ok now I see what it did, it sent 2 emails the first one was a bad link the second one worked, is that unusual for it to send 2 emails ?
This discussion has been closed.