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Errors when installing Vanilla Forum on my server.

edited March 2016 in Vanilla 2.0 - 2.8

Sorry for the basic newb question but I'm desperate here. I've been trying to install vanilla forum for days and it's not working for me.

One thing I'm not clear on. Where do I upload the file in my cpanel? Public_html? Public_FTP? When I try to I get errors.

I created a new mysql database. Then I create a new folder in the FTP area and try to upload the forum file. Many of the files don't upload all the way and it says "an unknown error occurred."

Any tips would be greatly appreciated. I've read several tutorials and I can't seem to make this work. Thank you.


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    R_JR_J Ex-Fanboy Munich Admin

    The reason why you don't find an answer here is that your problem isn't really Vanilla related ;)

    The unpacked files from the zip should reside in Public_html or a subfolder. From what you are describing, I guess that your Public_html folder is the webroot. So if you find the index.php that's included in the zip right in Public_html folder, you can access Vanilla at If you have a subfolder "vanilla" in Public_html, you would have to key in your browser

    If you can unzip files on your server, you can directly upload the zip file. Otherwise you have to unpack it on your PC and upload the individual files.

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    Thank you for the fast response. I still get these errors where some files won't upload. Any ideas on what's going wrong here? Sorry if this is not Vanilla related.

    I am trying to put the files in a subfolder so my forum can be found at

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    R_JR_J Ex-Fanboy Munich Admin

    If already the upload of the files fails, you have to contact your hoster. No one else will be able to help you.

    You could try some things though: only upload a few files and not all at once, for example. But if I were you I would write a mail to my hoster to ask for support

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    Will do. Thank you for your time.

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    vrijvlindervrijvlinder Papillon-Sauvage MVP
    edited March 2016

    I recommend that you use FileZilla to upload and download to your server.

    Uploading this many files via the cpanel seldom works well.

    Once you have FileZilla and set it up with your login credentials, then upload folder by folder to the forum folder you created to make sure they upload completely.

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    Yes that worked! Apparently some of the files were too large to be uploaded directly to my cPanel. Uploaded by FileZilla and it worked!

    I'm having one issue that I can't seem to find a fix for. Hope you don't mind me asking here.

    When I click on a forum thread, I just get a blank white screen. Any idea what's going wrong here?

    Thanks you for your help!

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