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approved, but not able to log-in?

strawberriesstrawberries New
edited September 2006 in Vanilla 1.0 Help
Most of my posters have no problem applying, being approved and logging in. But a friend had no joy a few months ago. I approved his application, but he said that he could not get logged in (and sure enough i noticed that he had never logged in). He registered a second time, i don't know if he used a different address or not..but he was successful the second time. I thought this issue was a one off gremlin. But I had someone from Sweden register, and who i approved last week.....but they have never logged on. Strange. And tonight another friend registered....i approved their applicatioin......but they have emailed me to say that they cannot get logged in; and can only read the threads. I went there now and registered a new username/password for him, from my own email account ....tested to make sure it logged in ok...and emailed it to him. But what could be the issue? Why are some folks not able to log on after being approved?

Comments

  • DinoboffDinoboff
    Could be Role baddly assign, a problem with the password or the php and the session.

    What is the error message they got when they try?
    Have your check in PhpMyAdmin the role they have?
    Have you tried to change their password?
    If it is a session problem,
    Check if they can login with the remember me option checked,
    And try to see if there is a error message in the error.log.
  • strawberriesstrawberries New
    edited September 2006
    Dinoboff, thanks for the reply. None of the users have saved their error message. I will need to see if I can get more info from them. And overnight, a friend was unable to get into his account (he had forgotten his password). I had no idea what his password was, so could only tell him to hit password request ie /?PostBackAction=PasswordRequestForm But he says that he got no email when he did this. Strange. i tested it myself and got an email fo rmy own account. Anyways, i am perplexed at the whole thing. couple of questions: how do I check phpadmin? I know how to get inthere, but what do i look for in the database? how would i go about changing their password?
  • strawberriesstrawberries New
    edited September 2006
    PS - I wish there was a captcha type possibility for adding comments (ie the person does not have to be a member to add comments) I use that system over on my blog eg - http://www.love2escape.com/multitrackers/index.php?itemid=37#479 In the meantime, to try and get round problems, i have set my site to automatically accept new members. I no longer have to approve them.
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