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Confirmation email not send

ksukksuk New
in Community Addons & Development

Even if a new user tries to register, the confirmation e-mail is not sent. E-mail address etc. are not wrong. Why?

Comments

  • donovanbdonovanb ✭

    Hi ksuk, email troubleshooting can be a pretty large scope of things. For me, I'd need more information to help... as much as you can. Your hosting platform? OS? SMTP or sendmail? Your Vanilla version.. etc etc..

  • ksukksuk New
    edited November 2018

    Thank you @ donovanb =)
    My Forum is hositing by CPanel.

    And, Email is G-suite, Version 2.6.4.
    I don't understand why confirm email isn't send..

  • donovanbdonovanb ✭

    ksuk, thanks. There is still a lot to consider.. but I guess it's a start.

    In Settings => Technical => Outgoing Email

    Do you have 'Use an SMTP server to send email' checked?

    Lastly, do you have and know how to use SSH on your cPanel server?

    Sorry if I don't respond every day.

    Donovan

  • ksukksuk New

    Thank you.

    I don't check SMTP setting..😌

  • donovanbdonovanb ✭
    edited November 2018

    Hi, propagation-inc.com does indeed look to be hosted by the google mail servers.. so if want to send from that email, probably best to use their SMTP relay service:

    https://support.google.com/a/answer/176600?hl=en

    and maybe:

    https://support.google.com/a/answer/2956491?hl=en

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