Two quick questions

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We have upgraded from 2.3.1 to 2021.009. I've got two quick questions:
- We have a problem with the characters D: being replaced with a smiley. Not sure where to amend this? Setting the emoji set to none fixes it but disables the feature completely. Have tried grep on the source but not found it yet!
- A moderator has complained that the applicant list is less usable than before, because the "Reason" is shown in full and is often full of spam. I found a crude hack to limit the number of characters by editing applicants.php but what is the proper way to customize this dashboard view?
Thanks for any assistance!
Tim
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I have a feeling some of the plugins may be out of date and will check this.
Tim