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Can't get Vanilla installed or updated. Version 2021.009 Please help me install!

I tried to install the 2021 base. All I get is a 500 error. I don't know how to hook up the installation to the MySQL database I created for it. The installation instructions are too vague. They should be very clear every step of the way. I don't really know my server details, but I am on PixelHost and use Direct Admin. I think it's an apache server, but I am not sure. It's a so-called "unlimited" wordpress hosting package. PixelHost is located in Australia and support reply time is very slow--the worst thing about this host. I run on PHP version 8.1. Can someone please help me install the 2021 base successfully then upgrade to the May 15 2023 version 008? Is this upgrade possible from version 2021.009? Please PM me if you can help. Thanks!


This is from the wordpress site health info about the server:

Server architecture Linux 4.18.0-372.19.1.el8_6.x86_64 x86_64

Web server LiteSpeed

PHP version8.1.18 (Supports 64bit values)

PHP SAPI litespeed

PHP max input variables 7000

PHP time limit 300

PHP memory limit 192M

PHP memory limit (only for admin screens) 256M

Max input time240

Upload max filesize1G

PHP post max size64M

cURL version7.61.1 OpenSSL/1.1.1kIs

SUHOSIN installed? No

Is the Imagick library available? Yes

Are pretty permalinks supported?Yes.

htaccess rules Custom rules have been added to your .htaccess file.



Extension mysqliServer version10.4.28-MariaDBClient versionmysqlnd 8.1.18

Database hostlocalhost:/var/lib/mysql/mysql.sock

Table prefixcjjphd

_Database charsetutf8mb4

Database collationutf8mb4_unicode_520_ci

Max allowed packet size 268435456

Max connections number 300


Does all this info help?


  • Options
    KasparKaspar Moderator

    Have you tried with this?


    This might help


  • Options
    SuaviterinmodoSuaviterinmodo Zephyrhills New

    Same 500 error. How do you connect to the MySQL database? What exactly am I doing wrong? My hosting support stopped answering me on May 26th. I don't know why. Is there an auto-installer that actually works?


  • Options
    KasparKaspar Moderator
    edited June 2023

    You have to config db in conf/conf.php

    (Do not make changes in config-defaults.php)

    $Configuration['Database']['Host'] = 'dbhost';

    $Configuration['Database']['Name'] = 'dbname';

    $Configuration['Database']['User'] = 'dbuser';

    $Configuration['Database']['Password'] = '';

    Vanilla will ask for this info during its setup installation


    Wordpress should have Softaculous, that have always worked for me (it is some years since I have setup a forum though)


    This will create and setup db and db user and config vanilla to that.

  • Options
    SuaviterinmodoSuaviterinmodo Zephyrhills New

    Thanks. I'll try the conf.php.

  • Options
    SuaviterinmodoSuaviterinmodo Zephyrhills New

    Still the same error 500.

    This page isn’t working

    judithevabarsi.com is currently unable to handle this request.HTTP ERROR 500


    Like I wanted in the first post, can anyone install this for me? Please??? This is difficult.

  • Options
    SuaviterinmodoSuaviterinmodo Zephyrhills New

    Now the screen says:

    Something has gone wrong.

    We've run into a problem and are unable to handle this request right now.

    Please check back in a little while.

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