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Using Vanilla as Support

I am going using vanilla as Support forum. I don't want anyone to see the forum except those who are paying (For work to be done) I want to make it so there is a Wordpress like login screen that shall take users to the forum where they can talk with other people for support and ask for support. I wanted to make a IP block on all except them. Problem is not all have Static IP address. Recommendations?

Comments

  • edited November 2013

    For the login screen, you can use the built-in role settings to remove the guest view permission from the categories you don't want guests to see. There are a few plugins such as Private Community, Force Guest Sign In, and ForceRedirect that provide something like that also.

    For IP whitelisting, you can hook into a registration event with a plugin and run some procedures to handle the IP whitelisting. Since some of them don't have static IP addresses, you can use something like an email whitelist along with email confirmation enabled instead.

    Add Pages to Vanilla with the Basic Pages app

  • I don't think you can do that by ip, since as you pointed out people will coming from different ip addresses.

    My recommendation would make the guest role so it does not allow viewing of the support categories, (via category permissions), and only allow paid users (who have login credentials) to view and post. And to make a general viewable category without support for guests.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

  • If you are using WP, you can force users to login through your WP site to access vanilla.

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  • Thanks for comments. I am using a HTML/PHP website. But I shall probably take the easy path and make a guest role cant see anything,

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