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Error when trying to upload new profile picture.
TheCrafter
New
Hello,
I just downloaded and installed vanilla (2.1.5) but I run onto a problem. When a user tries to change his profile picture he gets this error:
" Whoops! There was an error. "
I searched on your forums but didn't find a solution.
Also, my uploads folder has 777 permissions.
Any help?
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Do you also have this issue? Either with your own account or with a new test account? You should debug that error with
$Configuration['Garden']['Debug'] = TRUE;in your/conf/config.phpand report what the current error really is.Also please state when that error shows up: i.e. from what url which action is taken.
it is because you don't have "profile edit" permission checked for member roles.
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
I do have it checked for member roles.
Yes I have that proble with my own acc too. I get that error from this url ->
example.com/forum/index.php?p=/profile/1/AdminUser
When looking at that link, I do not see an option for the profile picture. I have to go to example.com/forum/index.php?p=/profile/edit and only then I can see the link "Chang My picture" " example.com/forum/index.php?p=/profile/picture"
Yeah anyway, the point is that WHEN I see the link and I click it, it doesn't work...
I attach you two screenshots with what happened:
"Whoops there was an error" is an error that nobody can help you with. My questioning was to find out what link really gives you that error. I guess it is "example.com/forum/index.php?p=/profile/edit". Can you open that link? If not could you please add the line I've written above to your config and give a feedback on the actual error?
What is also strange, is that on your screenshot there is a popup with the error and the profile edit normally doesn't open in a popup...
if you hover over picture there is a change picture link, which will popup.
there are two places (two ways) to change user avatar picture.
via change picture link on the picture itself and through edit profile - > change picture in panel.
do you have problems with both?
what permissions do you have on the the userpics and thumbnails folder.
what is the size of the picture you are loading.
do you get the error, after trying to change the picture and saving upload, or immediately clicking change picture link.
Also try going to edit profile and click on the the panel that appears in
yourforum.com/yourforumfolder/profile/picture
and also do what r_j suggested.
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
There is no
$Configuration['Garden']['Debug']line in my config.php ...As for the link:
http://example.com/index.php?p=/profile/1/UserName
I hovered my cursor above my profile picture and a "Change picture" button appeared (just like the screenshot #1 above).
Note: There is not "edit profile picture field" on my edit profiles page. The only way I can edit my profile picture is by clicking on it like the screenshot I gave you.
ok
if thats the case - then either profile edit permission is not checked in roles or the permissions table may have issue. either way
run /utility/structure
post a screenshot of your dashboard role permissions for the members and admin roles.
and see
http://vanillaforums.org/discussion/comment/199091/#Comment_199091
and re-read http://vanillaforums.org/discussion/comment/219483/#Comment_219483
and scan through this and the readme instructions
http://docs.vanillaforums.com/
http://docs.vanillaforums.com/developers/troubleshooting/
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
and was this a new install, upgrade from a previous version, or a port of other forum software.
also if you using vanilla 2.1.5 why did you post your question in the vanilla 2.0 help category?
maybe a moderator can move it.
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
Well I do not understand some things...
I dont have userpics and thumbnails folders... Is that normal?
And I cannot run /utility/structure.php !! (It has full permissions as a file)
Note:
I downloaded the latest release of Vanilla just two days ago.
EDIT:
Oops.... My bad! Sorry
post a scrennshot of your forum folder structure.
and also post a screenshot of your /uploads folder structure
and
post a screenshot of your dashboard role permissions for the members and admin roles.
and re-read my comment.
http://vanillaforums.org/discussion/comment/219510/#Comment_219510
read this link as suggested and the threads in that discussion.
http://vanillaforums.org/discussion/comment/199091/#Comment_199091
and read the other threads in that discussion.
http://vanillaforums.org/discussion/comment/199096/#Comment_199096
if you still can't explain why you can't post images, and why you can't run utility structure, than I can't help you.
e.g. this is what you need to post for your roles and permissions for members and admins
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
You cannot run utility structure? You just go to http://YourWebsiteURL/forum/index.php?p=/utility/structure on your admin account.
Oh ok! I didn't know, I thought I should just run the .php file. Didnt know that thanks!
yes that was in the link I provided you explaining that.
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
Anyway, no problems there! What about thumbnails and userpics folders? I dont have either of them
If you won't post what I ask you to do.
http://vanillaforums.org/discussion/comment/219523/#Comment_219523
then I can't help you. sorry. maybe someone else can help you stumble through a solution.
but if you want to solve it follow the instructions.
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
I didn't mean to do that... I am trying to do everything you said all at once;
Here is the pictures:
Profile edit page:
Admin permissions:
Member permissions:
you should see this for your own profile if you are admin and logged in as admin
with a picture link.
or an Add profile picture.
in dashboard roles admin
unclick profiles edit in admin role and save.
then check profiles edit and save
in dashboard roles member
unclick profiles edit in admin role and save.
then check profiles edit and save
then disable other plugins in your dashboard.
I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.
I unchecked and saved and then checked again and save but nothing.
Also here is my upload folder structure:
And here is my profile. No "Change my picture" there. Pic was taken after unchecking and checkin the "edit" field on rules.