Some users, sometimes, not able to upload images. [REALLY SOLVED this time.]

whu606

Vanilla 2.1.11

I'm hosting my site on a Digital Ocean droplet, with nginx.

I just moved the site there recently.

In testing, people could upload no problem.

When I went live, some users reported not being able to upload.

I checked chwon permissions, and could upload images.

Initially I thought it was i-Stuff specific, but some users with Android have reported it.

It doesn't affect every user, and a user who could upload from i-Pad earlier today now can't, but still can from their i-Phone.

I haven't the remotest idea what could be causing this, and there doesn't seem any obvious way to reproduce it.

Anyone had this, or got any suggestions?

peregrine

Perhaps it has been due to connection timeouts, and/or size of images.

hgtonight

It could very well be due to the file size of the images.

whu606

@peregrine

Thanks

Good point.

I think I must have uploaded a clean version of the plugin, and in my original had allowed files of 2mb, so we hadn't faced the issue before.

Thanks.

And thanks @hgtonight

whu606

OK, went a bit early with the SOLVED!

It is definitely a file size limitation, but I can't seem to change it.

I have changed the class.imageupload to

$Sender->AddDefinition('ImageUpload_MaxFileSize', C('Plugins.UploadImage.MaxFileSize', '2.0mb'));

my conf.php to add

$Configuration['Garden']['Upload']['MaxFileSize'] = '3M';

my php.ini in fpm folder to

upload_max_filesize = 3M

but the limit stays stubbornly at <0.5mb

I'm not using any caching bar memcached.

Any further suggestions?

whu606

Disabled and re-enabled, no difference.

hgtonight

You also need to set the php setting "post_max_size" to allow the content be posted.

whu606

@hgtonight

Thanks for the reply, but it is already at:

post_max_size = 8M

I just can't see why the changes aren't taking.

hgtonight

Are you getting a nginx error on these uploads?

whu606

@hgtonight

I might be...

Where would I look?

hgtonight

Where ever your error_log is set in your config.

whu606

Well, nginx error shows

client intended to send too large body: 1619701 bytes

even thought I've changed the class.imageload file to

$Sender->AddDefinition('ImageUpload_MaxFileSize', C('Plugins.UploadImage.MaxFileSize', '5mb'));

peregrine

https://www.google.com/search?q=location+of+nginx+error+logs&ie=utf-8&oe=utf-8

you also might check php error logs as well.

$Configuration['Garden']['Errors']['LogEnabled'] = TRUE;
$Configuration['Garden']['Errors']['LogFile'] = 'log/DebugLog';

http://vanillaforums.org/discussion/26786/tutorial-how-to-enable-a-debug-log-and-collect-debugging-information

you can use ini_get and ini_set to read and change things.

to see what php shows you can use phpinfo.

and you can also create showsize.php and run it from your browser.

<?php

echo 'post_max_size = ' . ini_get('post_max_size') . "\n";
echo 'upload_max_filesize = ' . ini_get('upload_max_filesize') . "\n";

---

also add to your config.

$Configuration['Plugins']['UploadImage']['MaxFileSize'] = '3mb'

whu606

Thanks @peregrine

Result shows

post_max_size = 8M upload_max_filesize = 2M

conf is

$Configuration['Garden']['Upload']['MaxFileSize'] = '5M';

I assume there must be another setting over-riding all these, but I have no idea what or where.

peregrine

so the maximum size of upload with your settings is 2M.

is that what you want?

maybe you are not adding it to the correct php.ini file.

use phpinfo to determine what php.ini is being read.
double-check your php.ini as well for duplicate entries or non-commented entries.

with apache you can also set

php_value upload_max_filesize 8000000

or perhaps maybe there is something in nginx that cuts it back to 2M

hgtonight

nginx defaults to 1mb for the client_max_body_size. Consider upping that as well.

http://nginx.org/en/docs/http/ngx_http_core_module.html#client_max_body_size

whu606

Turns out I had to add

http {
    #...
        client_max_body_size 3m;
    #...
}

to nginx.conf

Thank you both for steering me in the right direction.