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SMTP Error: Could not connect to SMTP after transfer my forum to new web hosting

SMTP Error: Could not connect to SMTP after transfer my forum to new web hosting
My smtp host working fine i checked it.but this error:
SMTP Error: Could not connect to SMTP host vanilla forum Version 2.1.8
any change for config file or others?
please help me.

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    any one help me

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    hgtonighthgtonight ∞ · New MVP

    Were you using an external SMTP server?

    Did you update your SMTP credentials?

    Does your new host allow accessing remote SMTP servers?

    Search first

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    1.yes i am using external smtp server .
    2.what is smtp credentials i don't know but i setup email settings
    /dashboard/settings/email
    SMTP Host

    smtp.earnmb.net
    SMTP User

    admin@earnmb.net
    SMTP Password

    ••••••••••••
    SMTP Port

    25
    SMTP Security
    None
    3. yes new host allow accessing remote SMTP servers.

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    peregrineperegrine MVP
    edited November 2015

    in the old days you used to be able to verify smtp by telnetting in on the port and testing and manually responding.

    you might try that to be sure what you think is correct is correct.

    maybe the port changed, maybe it require security settings.

    see if you get an error.

    ssh to your server and telnet out to smtp server on port 25.

    you might have more things to worry about than smtp regarding security breaches.
    probably a good idea to upgrade to 2.1.13p1 or vanilla 2.2

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

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    yes fixed it this is my hosting site problem now i use the local mail server .
    thanks to all for help.

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