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User sign in-permission denied

Hi to all! Happy New Year!

One of the forum users after registration not able to login. After entering the login and password received this message:permission denied
All confirmed:

Other users do not have this problem to log in.
Where to find the bug specifically for that user?

version Vanilla 2.3
php version: 7.0
Plugins enebled

Advanced Editor Version 1.7.7
Advanced Editor Config Version 0.2
Age Gate Version 1.2.0
Avatar First Letter Version 1.2
Birthday Module Version 0.2
CategoryImageHeader Version 2.2
Contact Version 1.3
Discussants Version 1.0
Discussion Photos Version 1.2.2
Discussion Polls Version 1.3.5
Emoji Sets Version 1.1
Flagging Version 1.1.1
Friendships Version 0.1
Galleries Version 2.1
Ignore Version 1.2.1
In This Discussion Version 1
IP2Location Version 1.0.1
Latest Post List Version 1.6
Members List Enhanced Version 6.6
Multilingual Version 1.1
NillaBlog Version 1.8.2
OnlineNow Version 3.4
Profile Visitors Version 0.3.1
Q&A Version 1.2.4
Quotes Version 1.8
Rating Version 0.3
Shariff Version 0.1
Signatures Version 1.6.0
Stop Auto Draft Version 1.1
Tagging Version 1.8.12
Thankful People 2 Version 2.2.4
Universal Google Analytics Version 0.2
Uploader Version 1.4

Applications:
Conversations Version 2.3
Vanilla Version 2.3

Regards to all

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