Vanilla Stats empty / no data

timme2707

Hello,
currently stats are not working in my vanilla installation. Tried to reinstall the plugin, but this does not help.
Anyone an idea why there is no data? (Forum runs since 6 months)

Thanks
Tim

LeftBrain

Following...I'm experiencing the same problem.

x00

I think a lot of these issue are to do with them moving data centres.

topcheese

We believe this is an issue related to forcing HTTPS on our Vanilla Stats server(s). It might be related to us moving data centers. However, dashboards loading under HTTP are trying to access the Vanilla Stats server via HTTP, which is causing a redirect and that seems to be triggering these failed preflight/CORS checks. If you check your browser dev console you can probably see the errors I'm talking about.

timme2707

Yes, I can confirm that. With https it's working normal again! Thanks!

LeftBrain

Yes, there is an error.

Failed to load http://analytics.vanillaforums.com/stats/timeline/

How would I fix it?

topcheese

Is your forum served over https/ssl ?

donovanb

Is installing a cert the only option to fixing this?

topcheese

We plan on it being fixed in the next release, but I can provide some guidance on how to do the code fix directly if it comes to that.

LeftBrain

@topcheese - it looks like my forum is on http. I'm in the process of moving to https but not yet

topcheese

@LeftBrain said:
@topcheese - it looks like my forum is on http. I'm in the process of moving to https but not yet

Would like for me to tell you what to change and in what file while you are waiting on the next release / updating your forum to https ?

whu606

@topcheese

If you could post the fix here, that would help, I think.

LeftBrain

@topcheese - yes, that would be great. thanks

topcheese

Here you go:

https://github.com/vanilla/vanilla/pull/7602/files

donovanb

@topcheese, thx... but those changes did not work for me. (it took down my site and I had to revert).

topcheese

What was the error message?

topcheese

Subsequent code change that was probably your problem.

https://github.com/vanilla/vanilla/pull/7635/files

donovanb

#18 /home/directory/subdomains/forums-dev/library/core/class.dispatcher.php(274): Gdn_Dispatcher->dispatchController(Object(Gdn_Request), Array)
#19 /home/directory/subdomains/forums-dev/index.php(29): Gdn_Dispatcher->dispatch()
#20 {main}
  thrown in /home/directory/subdomains/forums-dev/library/core/class.statistics.php on line 78
[15-Aug-2018 15:37:58 UTC] PHP Fatal error:  Uncaught ParseError: syntax error, unexpected 'AnalyticsMethod' (T_STRING) in /home/directory/subdomains/forums-dev/library/core/class.statistics.php:78

topcheese

This seems like you had an error in your code, perhaps a copy paste gone wrong ? How did you go about updating those files ?

donovanb

Looks like you found the problem with those latest changes.. thx.

LeftBrain

Excellent, that worked for me! Thanks!!