Users not being able to dismiss "Message" even when allowed dismissing option

Hello, I have a little forum made with Vanilla forum. The problem is, I have set “Message” from dashboard > moderation > message. I have allowed dismissing ability as you can see here:

And this works, in my end as you can see.

It shows that cross in the corner. But take a look at this when a user sees it:

There is no cross icon in the corner.

So if anyone knows how to solve it and enable that dismiss / cross icon for everyone, please help me by guiding me. Thank you so much for your attention. Have a great day.

Additional info :

Vanilla forum version 3.3,

URL :,

Feature affected : Message (dashboard >Moderation >message),

Is this fatal? : No.




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