Users can't change their email information in "Edit My Account"!
Hi all: Recently migrated from Van1 to Van2. Currently sweeping a bunch of bugs and behaviors. This has been happening from install.
Version 18.104.22.168, all plugins and applications disabled (tested raw), using basic authentication for all users (not Facebook/Twitter/Google/etc).
Basically, the behavior is this:
Administrators and anyone with the permission USERS: EDIT can update their own (or anyone's!) User Name or Email.
However, for normal users (who do not have that permission), they cannot edit their username: The field is unselectable/uneditable.
Further, while the email appears to be editable, when you hit "Save", it loads but never finishes loading, the animated "loading" GIF runs but there is no evidence of anything happening: 10 minutes pass, nothing. This is all browsers (IE, Chrome, Mozilla), all users, all OSes tested on.
I disabled all plug-ins (ALL), the Conversations application, and even went to default Vanilla theme, but the behavior keeps happening. Only when users are given the access to edit ALL users' accounts globally can they edit their own.
I was using FirstLastName (which adds First Name and Last Name rows to the Account information; with this plugin enabled, those fields can be edited and the window saved fine immediately, but again not the username (unselectable) or the email (loading forever). So it's not a problem of the Edit My Account window saving and closing, it's specifically tied to account info.
This is problematic, as:
- I cannot grant users total access to mess around with others' profiles.
- Users cannot themselves change their email information, they have to contact us to do it for them.
I wager this is some kind of permissions issue. Anyone wager a guess as to where? All thoughts/suggestions welcome.
Not sure if this is a thing, but maybe it's trying to do the "You need to confirm your email address again" thing but not able to send or process that message?
(Note: I was seeing the same behavior as in this discussion, but I am not using Twitter:
...however, looks like no one was able to solve their problem. I'm hoping that you could suggest some solutions for me)