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Auto login not working

Hello new to the forums. Been working on a site that already had vanilla installed and jsconnect as well but they are unable to login. I see all the required files but not sure whats going on. When clicking on the forums link it takes a few seconds then displays this:

"Your sso timed out during the request. Please try again."

any help would be greatly appreciated. Also please forgive me if i don't give more information details on something. Like i said pretty new to this.

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