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I Was Told Not To Post Here, But....

I was told because the forum I am an administrator on is a Vanilla hosted forum, not a self-hosted forum, that I should be posting questions on the discussion board at vanillaforums.com, not here at vanillaforums.org. But there is a slight problem with that. For some reason, I cannot log into the discussions at .com. When I try it tells me "Sorry, no account could be found related to the email/username you entered." Doesn't matter if I try to sign in with my username or my email. The admin who created our forum can sign in at that discussion board with no problem. For reasons I don't understand, I can sign in on this discussion board, but not the one at .com. Can anyone help me out with what I am doing wrong?

Comments

  • hgtonighthgtonight ∞ · New Moderator

    You should probably file a support request through the account that can access the .com forums.

    Or give them a call: 1-866-845-0815

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    Check out the Documentation! We are always looking for new content and pull requests.

    Click on insightful, awesome, and funny reactions to thank community volunteers for their valuable posts.

    UnderDog
  • whu606whu606 I'm not a SuperHero; I just like wearing tights... Moderator

    @awilcox_

    The reason you were told that is that we don't have the same set up as the hosted version, so normally can't be of much use.

    R_JUnderDog
  • whu606, I understand that and don't have a problem with that. I just found it odd that I can sign in here, not there.

    hgtonight, I will check with support. I figured it was probably something stupid I was doing. Guess not. Thanks for the help.

  • AdrianAdrian Wandering Spirit Montreal Vanilla Staff

    @alwilcox_ were you able to get the help you needed?

  • I haven't had a chance to contact support yet.

  • AdrianAdrian Wandering Spirit Montreal Vanilla Staff

    i will send you a PM

    UnderDog
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