Are private messages viewable by admins?

vrijvlinder

You can create a plugin where the admin is always added to the conversation.

UniqueFC

Thanks for the response Vrijvlinder. So it is possible to have 'private conversations' that aren't one on one?* Fantastic!

I imagine by way of creating the plug in (a custom one)?

R_J

Conversations in Vanilla can take part between multiple users. You can add a new user to a conversation at any time. To test this, create a test conversation between you and me and add vrijvlinder

If the possibility to add an admin whenever it is needed is not enough, it would be no hard work to create a plugin that does this automatically. You should look at those two lines from class.conversationmessagemodel.php:

         $this->EventArguments['Fields'] = $Fields;
         $this->FireEvent('BeforeSave');   

Here's what I would do:

1. copy any simple plugin
2. rename folder, file
3. change PluginInfo array (if you do not how, read docs or look at 3-5 different plugins)
4. delete anything between the class... brackets
5. insert there public function ConversationMessageModel_BeforeSave_Handler ($Sender) { decho($Sender->EventArguments['Fields'], 'DEBUG', true); die;}
6. activate that plugin
7. login as some other user than the admin and create a conversation with anyone. save the DEBUG output
8. login as some other user than the admin and create a conversation with admin and someone else. save the DEBUG output
9. compore both outputs and learn what to do, with $Sender->EventArguments['Fields'] in order to add the admin user
10. replace decho... die... in the plugin with &$Sender->EventArguments['Fields'] = whatever needs to be done
11. test if it works

But: that will add the admin every time to the conversation when a message is sent!
a) I do not know if that is a problem (you have to test that) and
b) this way, the admin will never, ever be able to leave a conversation: every new message in such a conversation will call him back in...