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Time out error

BusMonkeyBusMonkey New
edited July 2014 in Vanilla 2.0 - 2.8

My members are getting time out errors. I have never got that problem. Error logging on the server told the hosting company that it's in the software. I haven't changed anything but it's happening a lot for members. How do I try to identify the problem and fix it? www.busgreasemonkey.com is the domain. Any help would be greatly appreciated. The site is working where they can access the site for a few pages then they get the error and in a min or two it will work again so it's not all the time.

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Comments

  • peregrineperegrine MVP
    edited July 2014

    Error logging on the server told the hosting company that it's in the software

    do you have the error logging. I've noticed that sometime not always but sometimes this is the common reply by hosting companies "It's your faultn ot ours". It could be anything, a backup script running at the same time, bad memory, disk i/o problem, server load. shared resources hogged by other websites, ad infinitum. Without knowing waht the error log shows, you will be guessing forever, and even if you see the server load or error log you could be guessing forever. Do you have VPS, is your site dedicated? what version of vanilla? Do you have worpress installed. what other apps do you have, and what other plugins.

    As you see you need to provide the answers to lots of questions before you can even begin to troubleshoot.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

    hgtonight
  • BusMonkeyBusMonkey New
    edited July 2014

    This is from the server error log.

    28 10:36:41 2014] [4808662] [core:error] [client 50.142.27.214:49289] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer http://www.busgreasemonkey.com/index.php?p=/discussions

    I have 9 plugins

    • button bar
    • discussion polls
    • emotify
    • file upload
    • signatures
    • stats box
    • stop forum spam
    • tatatalk
    • thankful people

    hosted on godaddy and it's on a shared server but the load they said is not the issue.

    when I run an error check at validator.w3.org I get 5 errors as follows....

    Validation Output: 5 Errors (you might have to run that to see or understand the copy paste info better. I don't know if that answers any questions.

     Line 21, Column 62: end tag for "meta" omitted, but OMITTAG NO was specified
            <meta name="twitter:app:id:ipad" content="307880732">
    ✉
    You may have neglected to close an element, or perhaps you meant to "self-close" an element, that is, ending it with "/>" instead of ">".
    
     Line 21, Column 9: start tag was here
            <meta name="twitter:app:id:ipad" content="307880732">
     Line 54, Column 53: there is no attribute "language"
                <script type="text/javascript" language="Javascript">
    ✉
    You have used the attribute named above in your document, but the document type you are using does not support that attribute for this element. This error is often caused by incorrect use of the "Strict" document type with a document that uses frames (e.g. you must use the "Transitional" document type to get the "target" attribute), or by using vendor proprietary extensions such as "marginheight" (this is usually fixed by using CSS to achieve the desired effect instead).
    
    This error may also result if the element itself is not supported in the document type you are using, as an undefined element will have no supported attributes; in this case, see the element-undefined error message for further information.
    
    How to fix: check the spelling and case of the element and attribute, (Remember XHTML is all lower-case) and/or check that they are both allowed in the chosen document type, and/or use CSS instead of this attribute. If you received this error when using the <embed> element to incorporate flash media in a Web page, see the FAQ item on valid flash.
    
     Line 68, Column 83: cannot generate system identifier for general entity "Target"
    …pup" href="/index.php?p=/entry/signin&Target=categories%2Fall">Sign In</a></li…
    ✉
    An entity reference was found in the document, but there is no reference by that name defined. Often this is caused by misspelling the reference name, unencoded ampersands, or by leaving off the trailing semicolon (;). The most common cause of this error is unencoded ampersands in URLs as described by the WDG in "Ampersands in URLs".
    
    Entity references start with an ampersand (&) and end with a semicolon (;). If you want to use a literal ampersand in your document you must encode it as "&amp;" (even inside URLs!). Be careful to end entity references with a semicolon or your entity reference may get interpreted in connection with the following text. Also keep in mind that named entity references are case-sensitive; &Aelig; and &aelig; are different characters.
    
    If this error appears in some markup generated by PHP's session handling code, this article has explanations and solutions to your problem.
    
    Note that in most documents, errors related to entity references will trigger up to 5 separate messages from the Validator. Usually these will all disappear when the original problem is fixed.
    
     Line 68, Column 83: general entity "Target" not defined and no default entity
    …pup" href="/index.php?p=/entry/signin&Target=categories%2Fall">Sign In</a></li…
    ✉
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
    
     Line 68, Column 89: reference not terminated by REFC delimiter
    …pup" href="/index.php?p=/entry/signin&Target=categories%2Fall">Sign In</a></li>
    ✉
    If you meant to include an entity that starts with "&", then you should terminate it with ";". Another reason for this error message is that you inadvertently created an entity by failing to escape an "&" character just before this text.
    
     Line 68, Column 89: reference to external entity in attribute value
    …pup" href="/index.php?p=/entry/signin&Target=categories%2Fall">Sign In</a></li>
    ✉
    This is generally the sign of an ampersand that was not properly escaped for inclusion in an attribute, in a href for example. You will need to escape all instances of '&' into '&amp;'.
    
     Line 68, Column 89: reference to entity "Target" for which no system identifier could be generated
    …pup" href="/index.php?p=/entry/signin&Target=categories%2Fall">Sign In</a></li>
    ✉
    This is usually a cascading error caused by a an undefined entity reference or use of an unencoded ampersand (&) in an URL or body text. See the previous message for further details.
    
     Line 68, Column 82: entity was defined here
    …opup" href="/index.php?p=/entry/signin&Target=categories%2Fall">Sign In</a></l…
     Line 83, Column 150: required attribute "alt" not specified
    …eed.rss"><img src="/applications/dashboard/design/images/rss.gif" /></a></span>
    ✉
    The attribute given above is required for an element that you've used, but you have omitted it. For instance, in most HTML and XHTML document types the "type" attribute is required on the "script" element and the "alt" attribute is required for the "img" element.
    
    Typical values for type are type="text/css" for <style> and type="text/javascript" for <script>.
    
  • hgtonighthgtonight ∞ · New Moderator

    The AH00124 error has to do with your rewrite rules. What is the content of your .htaccess file?

    Search first

    Check out the Documentation! We are always looking for new content and pull requests.

    Click on insightful, awesome, and funny reactions to thank community volunteers for their valuable posts.

    UnderDogperegrine
  • peregrineperegrine MVP
    edited July 2014

    why are you posting in 2.1 questions - if your code is vanilla 2.0.18.8, or are you upgrading?

    the reason I ask is how can it be made better that a user posts questions in the correct category??

    http://stackoverflow.com/questions/22756796/apache-2-4-request-exceeded-the-limit-of-10-internal-redirects-due-to-probable

    http://stackoverflow.com/questions/1611506/request-exceeded-the-limit-of-10-internal-redirects-due-to-probable-configuration

    Apparently 2.1 questions and 2.0.18.x question is not very helpful for categories. It actually makes it harder since a user can post in wrong category and responder makes assumption is made the version is correct and the user doesn't add their version. granted, in this case it probably doesn't matter since it is probably .htaccess related.

    I recommend upgrading to vanilla 2.1 in any event since you should upgrade anyway as you are using insecure code with your version.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

  • I thought I did the manual upgrade to 2.1 I replaced everything that it said to do

  • peregrineperegrine MVP
    edited July 2014

    http://www.busgreasemonkey.com/index.php?p=/discussions

    indicates 2.0.18.8

    you are also using jquery 1.6.2, also an indication of vanilla 2.0.18.x

    vanilla 2.1 is using jquery 1.7.2

    and just for trivia info : vanilla on this forum is jquery 1.10.2

    you might want to reinstall if 2.1 is your intent. make sure your plugins are compatible with 2.1

    http://vanillaforums.org/discussion/26703/plugins-themes-that-work-and-don-t-work-in-vanilla-2-1

    http://vanillaforums.org/discussion/26685/vanilla-2-1-stable-released

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

    UnderDog
  • BusMonkeyBusMonkey New
    edited July 2014

    this is what I have. Is it wrong??

    RewriteEngine On

    # Certain hosts may require the following line.

    # If vanilla is in a subfolder then you need to specify it after the /.
    # (ex. You put Vanilla in /forum so change the next line to: RewriteBase /forum)
    # RewriteBase /

    RewriteCond %{REQUEST_FILENAME} !-d

    RewriteCond %{REQUEST_FILENAME} !-f

    RewriteRule ^(.*)$ index.php\?p=$1 [QSA,L]

  • Now I got a message the server dropped the connection and it took a min to get back on.

  • UnderDogUnderDog Moderator

    In your conf/config.PHP find the setting for "rewrite" and copy/paste it here

    Your site is generating an infinite loop and the server doesn't like that

    Is your site embedded? Consider reinstall

  • BusMonkeyBusMonkey New
    edited July 2014

    I only see rewriteurls Would it be in the $Configuration garden section or another??

    $Configuration['Garden']['RewriteUrls'] = FALSE;

  • I am getting ready to upgrade to 2.1 I did the security patch a few months to the 2.0.18 I thought I remembered it being 2.1 but I was wrong.

  • hgtonighthgtonight ∞ · New Moderator

    Set $Configuration['Garden']['RewriteUrls'] = TRUE;

    Search first

    Check out the Documentation! We are always looking for new content and pull requests.

    Click on insightful, awesome, and funny reactions to thank community volunteers for their valuable posts.

  • that gave me "No input file specified" error on anything I clicked on

  • I am getting ready to upgrade to 2.1 I did the security patch a few months to the 2.0.18 I thought I remembered it being 2.1 but I was wrong.

    why not upgrade first then solve issue.

    I may not provide the completed solution you might desire, but I do try to provide honest suggestions to help you solve your issue.

    UnderDog
  • Upgrade is complete and successful. We are however still getting the time out error. If I go back and forth quickly between 3-4 different threads quickly it will time out.

  • this was from the error log

    [Fri Aug 01 06:23:25 2014] [4808662] [fcgid:warn] (104)Connection reset by peer: [client 192.99.19.154:49871] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function

  • UnderDogUnderDog Moderator
    edited August 2014

    Copy / paste this in your google: ap_pass_brigade failed in handle_request_ipc function and go over the search results

    BusMonkeyperegrine
  • IS that an error with godaddy server setting then?

  • this was godaddy's response

    Ok for the site with the error it is due to security. Our advance team recommend reviewing your code to help optimize the site to prevent this error from coming up again. If you need a more open environment, you would need to move to a server.

  • Is there a script that acts similar in appearance to something malicious on a server by people browsing back and forth quickly? That's what godaddy made it sound like. Is there a host in the $10-$15 per month hosting that won't be effected by this?

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