ImageUpload: Doesn't work on iPhone UNLESS it's a PNG

gharald

Recently upgraded to 2.1.11. Some users are complaining that they can't upload photos from their iPhones anymore. Though process of elimination, I discovered that when I try to post a photo using an iPhone (iOS 9.0.1):

-I CANNOT upload JPGs (native iPhone photo format), But...
-I CAN upload PNGs (native iPhone screenshot format)

I'm about to scour the ImageUpload code for clues - any ideas?

peregrine

http://vanillaforums.org/discussion/comment/220596/#Comment_220596

see faq questions 14, 23 and 24.

http://vanillaforums.org/discussion/comment/220686/#Comment_220686

http://vanillaforums.org/discussion/30867/some-users-sometimes-not-able-to-upload-images-really-solved-this-time

whu606

I can confirm this issue.

My i-Users had been having problems, and I've just asked some of them to test upload a PNG and a JPG.

PNG went fine, but no luck with the JPG.

AfaIk there were no problems with iOS 8, so I think it is an iOS9 issue.

gharald

@whu606 Check this out:

Photo upload no longer works with IOS 9
https://discussions.apple.com/thread/7229860

Joe McG Sep 21, 2015 7:39 AM
I Have a site I use regularly where I need to upload photos. This morning I tried to upload for the first time after converting to IOS 9 on my iPad Mini. The site would not accept the photo telling me it was not in jpg or gif format. After several frustrating tries I copied the image to the Camera Roll on my iPhone 5s that is still running IOS 8. The upload worked perfectly.

Reply: In iOS 9.0 Apple has changed the file extension from .jpg to .jpeg on uploads that come from your photo library, or iCloud drive, but not the camera. See if you can upload a photo directly from the camera. If that is the case, then the website needs to add the .jpeg extension for allowed file types.

So maybe just adding an "e" to the code will help??

gharald

OK, I think I fixed it. Open imageupload.js and on line 12, change:
{title : "Image files", extensions : "jpg,gif,png"}

to
{title : "Image files", extensions : "jpeg,jpg,gif,png"}

@whu606 try this out and let me know if it works for you.

whu606

@gharald

Funnily enough, I was just coming on to post the same thing.

I tried that, but it didn't seem to work, but maybe I have to clear my CloudFlare cache first.

On an Apple forum, someone reported that they couldn't upload jpg files from an iOS9 phone to an Air-pad until they had reformatted their SD card.

gharald

@whu606 What is your max image size? I had to up mine from 2mb to 4mb. Many iPhone photos are now >2mb.

whu606

I've got mine at 5mb, and I got some users to download small jpg files and try to upload, with no joy.

whu606

Just seen on my site that adding jpeg did work, after I purged the CloudFlare cache.

kwekugt

how did purge the cloudflare cache? does it come from your host?

hgtonight

@kwekugt said:
how did purge the cloudflare cache? does it come from your host?

https://www.google.com/search?q=how+to+purge+cloudflare+cache

kwekugt

is the cloudflare in my host account or i need to create one ?

nonce

ask your host.

whu606

@kwekugt

Did you register your site with Cloudflare?

kwekugt

i am hosting with bluehost and that's all i know for now. thanks

whu606

Bluehost offer Cloudflare, but you have to sign up for it.